About the CXi Report
Welcome to the 2024 CXi Customer Experience report where we celebrate ten years of benchmarking Ireland's leading organisations CX scores. Over the last decade, we witnessed positive signs that the societal changes have resulted in organisations listening to their customers more and putting improvements in place to deliver better experiences. In 2024, brands who helped consumers with the cost-of-living crisis and delivered a balanced human touch with digital solutions are the ones who performed best.
Previous Reports
Each CXi Survey was conducted by Amárach Research and the 2024 survey ran from the 8th June to the 30th July 2024. A representative cross-section of Irish consumers was asked to give feedback on their experiences with 150+ organisations across 11 sectors.
2017
Irish consumers declare loyalty to brands that care
At the core of this approach is empathy
2015
Ireland customer experience report 2015
How the human touch is transforming Irish CX
2022
Steer a path to CX Success
How to navigate the turbulent times ahead
2020
Exceptional times. Exceptional poeple.
Frontline staff’s dedication has made them the real CX heroes
2016
The Irish customer has a seat at the boardroom table
Success in CX needs to be driven from the top
Contact Us
For further information please contact Michael Killeen, report author, at michael@thecxacademy.org
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